Setting up a functional roblox contact script is honestly one of the smartest moves you can make if you're trying to grow a game and keep your players happy. Most developers overlook this, thinking that players will just join a Discord server or find their group page, but let's be real—most people won't leave the game to give you feedback. They'll just leave the game if something's broken. By putting a contact system right in the UI, you're basically telling your community that you actually care about what they have to say.
Why you even need a contact system
If you've spent any amount of time in Roblox Studio, you know that bugs are part of the deal. No matter how much you playtest, someone is going to find a way to break your map or glitch through a wall. When that happens, a roblox contact script acts as your eyes and ears on the ground.
Beyond just bug reports, it's great for suggestions. Sometimes a player has a brilliant idea for a new item or a map change that you never would've thought of. If they have a direct line to you via a simple "Contact Us" or "Report" button, you're getting free game design advice from the people actually playing the game. It also helps build a sense of community. When players feel heard, they're much more likely to stick around and maybe even spend some Robux.
Setting up the UI side of things
Before we even touch the code, you need a place for the players to type. This usually starts with a simple ScreenGui in StarterGui. You don't need to go crazy with the design—keep it clean and out of the way. A small button in the corner that opens a frame is usually the best bet.
Inside that frame, you'll want a TextBox where the player can type their message. Make sure you set the TextWrapped property to true so their message doesn't just disappear off the side of the screen. You'll also need a "Send" button. It's a good idea to add a "Status" label too, so you can tell the player if their message actually went through or if it failed for some reason.
One thing I always suggest is adding a character limit. You don't want someone pasting the entire script of a movie into your contact form and blowing up your data limits. A simple check in your script can stop that before it even reaches the server.
How the script actually talks to you
This is where the magic happens. A standard roblox contact script usually works by sending data from the player's client to the server using a RemoteEvent. You never want to send messages directly from the client to an external service because that's a massive security risk.
The workflow looks something like this: 1. The player clicks "Send." 2. The local script gathers the text from the TextBox. 3. The local script fires a RemoteEvent and passes that text along. 4. A script in ServerScriptService picks up that event. 5. The server script filters the text (this is super important!) and then sends it to your destination.
Most devs these days use Discord webhooks for this. It's easy, it's free, and you get a notification on your phone immediately. However, remember that Roblox and Discord have a bit of a rocky history. You usually can't send requests directly from Roblox servers to Discord anymore because of rate-limiting issues. You'll likely need a proxy service to sit in the middle and hand off the data.
Don't forget about text filtering
If there is one thing you absolutely cannot skip, it's filtering. Roblox is extremely strict about their safety guidelines. If you are transmitting text from one player to another—or even from a player to your own Discord—it must be filtered using TextService.
If you forget this, and a player types something they shouldn't, and that unfiltered text gets processed by your script, you risk your game being moderated or even deleted. It's not worth the risk. Use TextService:FilterStringAsync() on the server side before the message goes anywhere else. It's a few extra lines of code that will save you a world of headache later.
Handling the "Spam" problem
Let's be honest: if you give players a text box, some kid is going to try to spam it. You need to build some "debounce" logic into your roblox contact script. A simple way to do this is to keep track of when a player last sent a message.
You can create a table on the server that stores the Player.UserId and a timestamp. When a message comes in, check if the current time is at least, say, 60 seconds after their last message. If it isn't, just send a message back to the client saying, "Hey, slow down! You can send another message in X seconds." This keeps your webhook from getting clogged and prevents your proxy from being overwhelmed.
Making the experience feel "Human"
When a player hits that send button, don't just let the UI sit there. Give them some feedback! A little "Sending" animation or a "Message received, thanks!" notification goes a long way. It makes the game feel polished and professional.
You can also add a feature that automatically includes the player's username and maybe their current level or what server they are in. This is incredibly helpful for bug reports. If a player says "the shop is broken," but you have 50 different servers running, knowing exactly which version of the game they were in can help you track down the issue way faster.
Dealing with the technical hurdles
Sometimes your roblox contact script might fail because of HttpService issues. Maybe the proxy is down, or maybe the player's internet flickered at the exact moment they hit send. You should always wrap your external requests in a pcall (protected call).
If the request fails, the pcall will catch the error instead of crashing your whole server script. You can then use that information to tell the player, "Sorry, something went wrong on our end. Please try again later." It's much better than the button just doing nothing and the player wondering if you even got the message.
Privacy and Ethics
Even though it's just a Roblox game, you should be mindful of what you're collecting. Don't try to scrape private info. Stick to game-related feedback and bug reports. Roblox has pretty clear rules about not collecting personal information, so keep your contact forms strictly about the game experience.
Also, keep in mind that you shouldn't be using these scripts to "log" everything players say in chat. That's a quick way to get banned. Use the contact script for its intended purpose: helping your players help you make a better game.
Final thoughts on the setup
Once you have your roblox contact script up and running, take a second to test it yourself. Try to break it. Try to spam it. See what happens when you enter a huge block of text. If it holds up to your own stress testing, it's probably ready for the public.
It might seem like a lot of work for a simple feedback box, but the information you get back is worth its weight in gold. You'll find out about exploits you didn't know existed, bugs that only happen on mobile, and great ideas that can take your project to the next level. In the end, the best games are the ones where the developers actually listen to the people playing them. So, get that script running and start listening!